Members Terms & Conditions

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Welcome to NRG Fitness Gym! We are thrilled to have you join our vibrant fitness community. We have established the following terms and conditions to ensure a safe, enjoyable, and effective experience for all members. You agree to abide by these terms by signing up for membership. Please read them carefully before proceeding with your registration.

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Membership Account

• If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. NRG Fitness and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Memberships are non-transferable. You agree to (a) maintain all computer and phone equipment necessary for your access to and use of the Website; (b) maintain the security of your user identification, password, Personal Information (as defined in our Website Privacy Policy), and any other confidential information relating to your NRG Fitness account; (c) take responsibility for all charges resulting from use of your NRG Fitness account, including unauthorized use prior to your notifying NRG Fitness of such unauthorized use and taking the legal steps to prevent its further occurrence by contacting us to change your password; and (d) update your Personal Information (as defined in our Website Privacy Policy), including email address, as appropriate. If you are given a promotional code you may only use it once. After the promotion terminates, you will be required to subscribe to the Website. NRG Fitness reserves the right to terminate any account that is using or trying to use more than one promotion. If a membership is terminated due to a violation of this Agreement, NRG Fitness will not reimburse Subscriber for the remainder of paid month. Nor will reimbursements be made for memberships cancellations prior to the monthly renewal date. Subscriptions are complimentary. Subscribers may cancel their subscription at any time.​

Membership Eligibility​​

• Acknowledgment of Risks: I, the undersigned, acknowledge that participation in fitness activities and the use of gym equipment inherently involves risks of injury, including but not limited to: Muscle strains and sprains, Broken bones, Heart attacks, Other serious or debilitating injuries.

• Assumption of Risk: I voluntarily assume all risks associated with participation in gym activities and the use of equipment. I understand that it is my responsibility to consult with a physician prior to engaging in any physical exercise program.

• Release of Liability: In consideration of being allowed to participate in gym activities, I hereby release, waive, discharge, and covenant not to sue NRG Fitness, its directors, officers, employees, and agents from any and all liability, claims, demands, actions, or causes of action related to any loss, damage, or injury that may be sustained by me or to any property belonging to me, whether caused by the negligence of the releases, or otherwise, while participating in physical exercise activities or using gym facilities, equipment, or services.

• By signing up for membership at our gym, you confirm that you are legally eligible to enter into a binding contract and that you are at least 18 years old.

• All members must complete a membership application and provide accurate personal information.

• Memberships will automatically renew at the end of each subscription period (excluding basic and day passes) unless the member opts out.

• Renewal Notice: Members will receive an email notification 7 days before the renewal date to remind them of the upcoming renewal and the associated fees.

Membership Types

• Prime

  • Duration: The membership is valid for a period of 15 weeks from the date of subscription.

    Unlimited access to the gym floor with a wide range of exercise equipment, including cardio machines (treadmills, ellipticals, stationary bikes), weight machines, free weights, and functional training areas.

  • This is our most cost effective membership type.

• Standard​

  • Duration: The membership is valid for a period of 35 days from the date of subscription.

  • Unlimited access to the gym floor with a wide range of exercise equipment, including cardio machines (treadmills, ellipticals, stationary bikes), weight machines, free weights, and functional training areas.

• Off-Peak​

  • Duration: The membership is valid for a period of 35 days from the date of subscription.

    Members with this type of membership can use the gym facilities from 8:00 AM to 4:00 PM. These hours are considered off-peak as they typically have fewer members using the gym, providing a more relaxed and less crowded workout environment.

  • The benefits of this membership include but is not limited to; reduced fees, making it a budget-friendly option, ideal for those with a flexible schedule and a quieter gym experience with less wait time for equipment and more space to exercise.

• Basic​

  • Duration: The membership is valid for a period of 8 days from the date of subscription.

    Unlimited access to the gym floor with a wide range of exercise equipment, including cardio machines (treadmills, ellipticals, stationary bikes), weight machines, free weights, and functional training areas.

• Day Passes​

  • Day passes are subject to a fair use policy. 1 pass per person, multiple passes may be cancelled without warning.

  • This daily membership commences once you have indicated your acceptance in the Declaration section of this web sign up process.

  • You cannot transfer this daily membership to anyone else nor transfer to another date.

  • Day passes are non-refundable

  • You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen.

• Free Passes

  • Free passes have no resale value, and cannot be exchanged for cash or any other product or service.

  • Passes must be used on consecutive days

  • Free passes should be booked to start before the advertised expiry date. Any passes set for redemption after this date may be cancelled without warning.

Membership Fees & Payment

• Payment Method: The same payment method used for the initial membership will be charged for each renewal period. Accepted forms of payment are credit/debit cards and direct bank transfer.

• Payment Date: The payment will be processed on the first day of the new subscription period.

• Membership fees are payable in advance and are non-refundable.

• NRG Fitness reserves the right to adjust membership fees with prior notice.

• Refund Policy: 

  • Cooling-Off Period: Members can request a full refund within 7 days of the initial membership purchase if they decide to cancel. After the 7-day period, membership fees become non-refundable, and no refunds will be provided for unused time or services.

  • Non-Refundable Fees: Any initiation fees or administrative fees are non-refundable.

  • Refund Process:

    • Request Submission: Members must submit refund requests in writing, either in person at the gym or via email to info@nrgfitness.org.

    • Processing Time: Refund requests will be reviewed and processed within 7 days of submission. Refunds will be issued to the original payment method used at the time of purchase.

    • Medical Exceptions: Members who cannot use the gym due to medical reasons may be eligible for a prorated refund or membership freeze upon submission of a doctor’s note.

    • Relocation: Members moving away from the area can request a prorated refund by providing proof of relocation (e.g., utility bill, lease agreement).

    • Non-Refundable Items:

      • Merchandise: All sales of gym merchandise (e.g., apparel, supplements) are final and non-refundable.

      • Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Membership Access

• Membership grants access to NRG Fitness facilities during operating hours.

• Members must check in at the front desk upon entering the facility.

• Access is non-transferable and only valid for the registered member.

Membership Termination

• Cancellation: Members may cancel their automatic renewal at any time by notifying the gym at least 7 days before the renewal date.

• Opt-Out Process: Members can opt out of automatic renewal through their online account settings.

• NRG Fitness reserves the right to terminate memberships for violating these terms and conditions or other gym policies.

• Refunds for terminated memberships will be at the discretion of NRG Fitness.

Health and Safety

• You agree to follow all gym rules, guidelines, and safety protocols as instructed by staff members. You also confirm that you are in good health and have no medical conditions that would prevent you from engaging in physical exercise.​​

Personal Conduct & Facility Usage

• Operating Hours: Sundays: 8am-5pm, Mondays-Thursdays: 5am-9pm, Saturdays: Closed.

• Proper Use of Equipment

  • Instructions: Always follow the posted instructions for using each piece of equipment.

  • Orientation: If you're unfamiliar with any equipment, ask a staff member for a demonstration or attend an orientation session.

• Cleaning and Sanitizing

  • Before and After Use: Clean equipment before and after use with the provided disinfectant wipes or spray.

  • Shared Equipment: Wipe down shared equipment such as mats, benches, and cardio machines.

• Respecting Others

  • Time Limits: Adhere to any posted time limits for cardio machines during peak hours.

  • Yield to Others: If someone is waiting, limit your use of the equipment to a reasonable period.

• Re-racking Weights

  • Return Weights: Always return free weights, dumbbells, and other equipment to their designated storage areas after use.

  • Organized Storage: Place weights in the correct order and location to maintain organization.

• Personal Belongings

  • No Equipment Blocking: Do not leave personal belongings such as bags or towels on or around the equipment.

  • Storage: Use lockers or designated areas to store personal items during your workout.

• Equipment Modifications

  • No Modifications: Do not attempt to modify, adjust, or tamper with equipment settings or configurations.

  • Report Damages: Notify staff immediately if you notice any damage or unusual wear on equipment.

• Use of Personal Equipment

  • Approval Required: Obtain approval from gym management before bringing and using personal fitness equipment in the gym.

  • Safety Compliance: Ensure personal equipment is safe, in good working condition, and does not interfere with other members' use of the gym.

• Conduct and Courtesy

  • Noise Levels: Keep noise levels to a minimum. Use headphones for personal music.

  • Respectful Behavior: Be considerate of others using the gym facilities. Avoid monopolizing equipment and respect the personal space of other members.

  • Members must conduct themselves in a respectful and considerate manner towards staff and other members. Disruptive, abusive, or inappropriate behaviour will not be tolerated and may result in the termination of membership without a refund. 

  • Proper athletic attire, including closed-toe athletic shoes, must always be worn while using gym facilities. Members must also maintain personal hygiene standards. Clothing with offensive language or graphics is not permitted.

• Use of Cardio Machines

  • Time Management: During peak hours, limit use of cardio machines to 30 minutes.

  • Cleaning: Wipe down machine handles, seats, and touch screens after use.

• Locker & Changing Room​

  • Locker rooms are provided for members' convenience.

  • Members must respect the privacy and personal space of others while using Changing room facilities.

  • Please keep the locker & changing rooms clean and tidy, and do not leave personal items unattended.

• Reporting Issues

  • Report any equipment that is damaged or malfunctioning to gym staff immediately.

  • Feedback & Suggestions:

    • Provide feedback on equipment and facilities to help maintain a high-quality environment. 

    • NRG Fitness Gym values member feedback and suggestions for improvement. Members are encouraged to share their thoughts with staff.

• Enforcement

  • Policy Violations: Violations of this policy may result in warnings, suspension, or termination of gym membership.

  • Compliance: Members are expected to comply with staff instructions and posted guidelines at all times.

Photo/Video Release

• You grant NRG Fitness permission to use my likeness in photographs, videos, or other digital media for promotional purposes. You also waive any right to royalties or other compensation arising from such use.

Medical Treatment

• You consent to receive medical treatment deemed necessary if I am injured or require medical attention during my participation in gym activities. I agree to bear the costs of any such treatment and to indemnify and hold harmless NRG Fitness from any and all liability related to such treatment.​

Personal Training Services

• All personal trainers operating within NRG Fitness are independent contractors. They are not employees, agents, or representatives of NRG Fitness. Their representation of NRG fitness is on a promotional basis.

• Personal trainers provide their services based on individual contracts with gym members. NRG Fitness facilitates the introduction of personal trainers to members but does not employ or manage them directly.

• Liability Disclaimer: NRG Fitness is not liable for the actions, omissions, or conduct of any personal trainer. This includes, but is not limited to, any injuries, damages, or losses incurred during training sessions or as a result of following a trainer's advice or instructions.

• Trainer Responsibilities: Personal trainers are responsible for their own conduct and the services they provide. They must carry their own professional liability insurance and comply with all relevant local, state, and federal laws and regulations.

Group Exercise Classes

• Our monthly membership plans include group exercise classes but require advance booking.

• Class schedules and availability are subject to change.​

Nutritional Advice

• Any nutritional advice provided by NRG Fitness staff is intended for informational purposes only and should not replace professional medical advice. 

Changes to Terms

• NRG Fitness reserves the right to amend these terms and conditions anytime. Members will be notified of significant changes.​

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Thank you for choosing NRG Fitness Gym. We are committed to providing you with a high quality fitness experience. Agreeing to these terms and conditions, you help us maintain a positive and safe environment for everyone. We look forward to supporting you on your fitness journey!

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If you have any questions or need further clarification, please do not hesitate to contact us at info@nrgfitness.org.

 

By registering, you acknowledge that you have read, understood, and agreed to the above terms and conditions.

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NRG Fitness Team